Our Staff
Murray Mollard
Executive Director
Murray Mollard believes in the power of community. For most of his professional life, he has worked for and led organizations that focus on supporting individuals and communities to live the life that they want to live. With degrees from UBC and McGill, he uses his knowledge and experience to collaborate with colleagues, members and partners to create a mutually supportive environment where people and community can thrive. He looks forward to continuing this mission at 411 Seniors Centre!
Monica Murguia
Communications and Volunteer Coordinator
My name is Monica and I work as the Volunteer / Membership/Communications Coordinator here at 411 Seniors Centre. I have worked with the centre for 15 years and am proud to be part of a team that cares and advocates for seniors. Marika Kocaba, president of the society states, “When I think of Monica, I think of her gentle, soft-voice approach to our members. They love her for that fact !
Clemencia Gomez
Community Developer
I am the Community Developer for the 411 Senior Centre. I am from Colombia. My passion is and has been for many years to build community and improve the lives of seniors, especially immigrants, women, and vulnerable people in society. With vast experience, endless enthusiasm, and a talent for thinking outside the box, I collaborate with individuals, community groups, and businesses to design meaningful programs that support the mission of 411 Seniors, “Seniors Helping Seniors”.
Ryan Natividad
Facilities and Maintenance Lead
Hello everyone, my name is Ryan and I am currently the Operations Manager and Food Coordinator at 411 Seniors Centre Society. Before working at 411 Seniors Centre, I started as a volunteer last year for 411 and graduated from university. I never knew what to expect working in the social service sector, but was always eager to learn new things. From working with youth and now working with seniors was a big transition for me but a welcomed one. I look forward to meeting all of our seniors. Thank you and hope to meet all of you.
Chloe Strauss
Seniors’ Services Manager
Chloe is a dedicated community worker with a background in Anthropology and Social Entrepreneurship from McGill University. They discovered their passion for supporting seniors while working at a non-profit organization in Montreal, which prompted them to pursue a master’s in public health to expand their knowledge on healthy aging. They recently moved to Vancouver to spend more time doing their favourite outdoor hobbies: kayaking, camping, and going to the beach.
Veronica Ahumada
Office Manager
Dedicated Social Communicator and Journalist with a knack for organization and detail. With experience in administrative support and customer service. Beyond work she enjoys reading, baking, cooking, and crocheting. She is also a huge animal lover—her dog Martina, the love of her life, keeps her company while she knits or unwinds with a good book.
Myia Wilhelm
Seniors’ Services Coordinator
Hi everyone, my name is Myia Wilhelm and I am the Senior Services Coordinator at 411. I have a background in gerontology and am currently pursing a master’s degree in this area. I have always been drawn to the aging sector and am excited to put my knowledge to practice. Above all, I am honored to support my community through the Navigation and Peer Support program. Outside of work you can find me hiking, scrapbooking, or spending time with friends. I look forward to meeting you all and learning more about the 411 community.
Carolyn Deady
Navigation and Peer Support Coordinator
Angie Austria
Food Service Coordinator & Chef
I am Angie Austria, a Food Service Coordinator and Chef whose passion for cooking began at home. Growing up with both of my parents as chefs, the kitchen became my playground—a place where creativity, discipline, and a love for feeding people were nurtured from an early age. My culinary background includes experience at The Flying Pig, The Flying Beaver, Steamworks, Country Meadows, The Boathouse, and City of Vancouver Catering. These roles strengthened my skills in high volume food service, menu development, and teamwork across a wide range of cuisines and service environments. My journey eventually led me to serving seniors, where food carries meaning beyond nourishment. At 411 Seniors Centre, I am proud to combine professional cooking with purposeful service—creating meals and programs that support wellness, cultural connection, and community. Being part of 411 allows me to use food as a bridge that brings people together and enhances quality of life.
Board of Directors
Hello, my name is Jane Belanger. I have lived in Vancouver since 1986, originally hailing from inner city, Winnipeg, Manitoba. -Education: I was a single parent of 2 children when I entered university as a Mature student in Arts. I was able to graduate with B Ed from the U of M earning the University Gold Medal in Education. I then continued studying, completing a pre-Masters year in Multicultural Education with a focus in Indigenous Education at U of Manitoba. I later obtained a Masters in Liberal Arts, SFU. I hold certificates qualifying me to teach Levels 1 to 3 of FIE, a cognitive development program. I also contributed to Curriculum development in Aides Education for First Nations Communities, Reel to Reel Youth Film Festival and was a field tester for Provincial Senior Secondary Curricula based on First Nations History and Literature.
Career: Since 1980, first in Winnipeg, then for 25 years in Vancouver, I taught in Inner-city schools, focusing on Indigenous Education. In Vancouver, I taught in a small Alternative school located in the Downtown East Side at First United Church. The focus of this alternate program was to provide educational opportunities for First Nations Youth living or frequenting the Downtown East side. The goal was to stabilize their lives and provide the supports which would lead to reintegration back into school. In order to be an effective teacher I learned education was about much more than the schooling. Before students could progress with grade level curricula, the school had to address myriad complex issues such as remedial education, learning disabilities, poverty, child prostitution, neglect, drug abuse, criminal entanglement, assaults, perpetual grief and trauma, the legacy of residential schools, overt and institutional racism, and so on. In order to serve the students and help them achieve success and thereby, hope, I had to learn: about Cultural History and Education, how to Advocate for students, to be a foster parent, a sports and marathon coach, to do video production, to organize a culturally bases camping trips, and trips to Prince George and as far as New Zealand. In essence, our staff became dream makers.
I am proud to say that after consistent effort, what started out as a program for Street entrenched youth became a High School Graduation program. Many of these kids were the first in their families to “walk the stage”. After 25 years I retired from VSB in 2011. Volunteerism: During my working years and aside from the in school activism, I volunteered for local Political campaigns, I was union rep for the Teachers Union, and member of the Inti Co-op Board and one term as President Retired life I am primarily a volunteer uke teacher of seniors. Since first teaching ukulele at 411 in 2018 or 2019, I have continued to teach at centres where there was a demand for such a program.
With the support of 411, I was able to continue the ukulele program on Zoom and to hold gatherings outside. The support of 411 also helped me develop a ukulele and social program for a group of visually impaired Seniors. At 411 1 volunteered at the Fall Fair and a research project. With the support of 411 1 am currently compiling stories, many from a workshop series funded by 411 about the hugely diverse journeys folks have taken on their road to becoming Senior citizens. I have also participated in 411 discussions and meetings regarding issues such as the digital divide, housing, financial security, lack governmental awareness, consideration and support of Seniors issues. I am aware of the challenges facing seniors and 411. I would welcome the opportunity to support the mandate of 411. Whether through increasing membership, program development, community partnerships, making sandwiches…l consider it an honour to make whatever contribution I can to help relieve stresses and strains threatening Seniors in our community today and in the future.
Tracy Cromwell has spent most of her career in the charitable sector with organizations including the Salvation Army, Diabetes Canada, H.R. MacMillan Space Centre and the Mainland BC Military Family Resource Centre. Initially she worked in fund development and marketing, then moved to the role of executive director. She feels privileged to have been affiliated with causes that were at the core, about improving the lives of others. She finds the same dedication and values at 411 Seniors Centre and looks forward to supporting the people the organization serves.
Lisa Hall
My name is Lisa Hall and I was born and raised in Vancouver, BC. I am 62 and live in the co-op in the east side with my cat, Niall.
I started my work life with Canada Post. I worked there for about 12 years. I became involved with CUPW which educated me in Union structure as well as a broader understanding of the role Unions & Women play in the world.
While working with Canada Post, I lived with a group of folks who wanted to buy the old building we lived in. After much work and many meetings, we became a new Co-op. My home to this day!
From there I began working in the Downtown Eastside with DERA. I worked there for close to 25 years on & off. Helping to build safe communities within the neighborhood was extremely rewarding. About 10 years were spent at the Front Desk of DERA, triaging the folks that came for help and getting them to the resources that would best address their need, be it an advocate or information. The other years were spent in the Social Housing that DERA ran.
After 25 years in the Downtown Eastside I was looking for something a bit gentler and found the BC Compassion Club. A consensus based holistic care group. These folks were selling cannabis & using the profits to offer free health care to those in need. I loved working there and had many roles in the 15 years I was there. Most of my work involved the Board of Directors in some capacity. I was often the liaison between the Consensus Group and the Board.
Sadly, the Club closed and I am fresh on to a new path. I am looking forward to volunteering with 411 in whatever capacity I can. I can offer some skills with organizing and would be very happy to help with transitioning into the new space!!
I look forward to the AGM & to find a place in your awesome organization.
Gary Horswell
Gary has been a member in good standing of the 411 Seniors Society since 2006 and a Vancouver resident for over 50 years. Gary studied at several universities U of T, McMasters, and Rutgers USA. He possesses experience and training in Employee Assistance Programming [EAP], was the past Executive Director of the Forbes Centre, [a treatment center for adults], and was a former board member of a Vancouver Housing Cooperative. Gary is well-traveled with business, personal, and foreign language skills throughout S.E. Asia and Greater China, which complemented his BCIT training as a certified International Trade Professional.
Gary is semi-retired but remains involved in entrepreneurial projects on a part-time basis. He brings his diverse multicultural experience, foreign language skills, business experience, and ambition to contribute to the 411 Society in a sharing, fun, compassionate manner.
Marika Kocaba
My name is Marika Kocaba, and I have over 20 years of experience as a producer / executive producer / project manager in both television and animation. While retired, I considered sitting on a board where I could make a difference – and in my research, I found that I would most like to join the 411 Seniors Society Centre. In 2021, that’s exactly what I did. Meeting the membership team, we agreed that it would be most beneficial for me to participate in the Editorial Committee. With Greenhill Communications (Brad Hornick and Juliet Neun Hornick), we were able to successfully create a new logo for the Centre and most importantly, created a new website. This website is integral to connect our senior members – as the big picture is to Inform and Connect. As the end of construction of the new building is set for 2023, I know that the Centre will offer all (and new) volunteer board members a diverse choice in committees and commitments. Looking forward to 2023!
Terri Nicholson
Terri Nicholson was born and raised in Vancouver, where she has spent the
majority of her life in the mid-Town area. With over 30 years of experience in the automotive accounting field, she retired from her career and has since dedicated more time to her personal interests and passions. Terri enjoys spending her days gardening, taking long walks, and, of course, spoiling her beloved dogs, Lavendar and Lucky. Lucky, being the boy of the family, holds a special place in her heart.
For the past 18 months, Terri has been an active member of 411, a group she
joined with enthusiasm. She quickly became involved in the walking club and has made it a regular part of her routine. Her contributions extend beyond just participation; 411 deeply appreciates her dedication to decorating for events and creating a welcoming atmosphere for all. Her creative touch and eye for detail are invaluable, and her involvement is highly valued by the 411 membership.
Marion Pollack
Marion Pollack is a retired postal worker and a long-time activist with the Canadian Union of Postal Workers (CUPW). She has held Union positions at the Local, Regional, and National level. She was recently elected to be a retiree representative on her pension plan. She has a keen interest in women’s issues and continues to work for the full economic, social and political equality of all women. She is a former Board member and a Past President of the Canadian Research Institute for the Advancement of Women (CRIAW-ICREF). She participates in the new facility, program, personnel, and seniors’ issues committees. She is inspired by the dedication, spirit, and tenacity of the Board, staff, and members of 411.
Kevin Smith
Kevin, a retired lawyer and consultant, graduated from Osgoode Hall Law School and holds a Master of Laws in Elder Law from Stetson University in Florida. He is a retired member of the BC and Ontario Bar, having spent thirty years as a poverty law lawyer in Ontario. He was the Clinic Director of Osgoode’s Parkdale Intensive Program in Poverty Law and served on its faculty.
In BC, he worked as a staff lawyer with Seniors First BC. He helped set up Seniors First Wills Clinic around the lower mainland, the Access Pro Bono Wils Clinic at the Vancouver Courthouse. He also served as the review counsel and trainer for Access Pro Bono Wills Clinic. As a consultant, Kevin conducted a feasibility study for a travelling wills clinic for rural BC. He has presented at elder law conferences, developed an Elder Law Toolkit, and contributed to seniors’ legal publications. Kevin has also served on the board of Seniors First BC and as President of a housing cooperative in Toronto, with extensive experience on governance and legal committees.