Information & Referral

Information and Referral program

411 Seniors operates an Information & Referral (I&R) program that helps connect older adults with the programs, services and resources they require. Our volunteers are retirees who have knowledge and experience with system navigation.

Program Hours / Contact Us

The Information & Referral program is currently running from Monday to Thursday by appointment. Email or call 604-684-8171 to book an appointment. Typically appointments are scheduled during 411 Seniors’ temporary operating hours from Monday to Thursday between 9:00 am – 4:00 pm.

Our volunteers can:

  • Provide information about various federal, provincial, municipal and community programs and services available to older adults.
  • Assist with filling out forms, and accessing online resources.
  • Support problem solving and self-advocacy.

We can assist you with the following and more:

Resource Infographics

411 Seniors has developed a number of infographics below that provide information and tips on a range of benefits and programs that older adults in BC may have access to.

SAFER Infographic
Information on SAFER (Shelter Aid For Elderly Residents), a financial rental subsidy program for low to moderate income older adults. View infographic HERE.

BC Housing Infographic
Tips for what to do after applying to BC Housing, specifically older adult subsidized housing. View infographic HERE.

Transitioning from PWD to CPP, OAS and GIS Infographic
Tips for people transitioning from the Provincial Disability Program to the Canada Pension Plan, Old Age Security, and the Guaranteed Income Supplement. View infographic HERE.

NPS Pamphlet
Information on a wide variety of benefits that older adults in BC have access to, for example Canadian Pension Plan, Old Age Security, Guaranteed Income Supplement, Fair Pharmacare, and more. View pamphlet HERE.

Navigation Peer Support Infographic
Created for I&R and peer volunteers and staff: Questions to ask older adults to find out what benefits they already have and which ones they need. View infographic HERE.

Our Funder

The 411 Seniors Information & Referral program is funded by the United Way, Healthy Aging.


411 Seniors Centre Society

PO Box 47082 Denman Place, Vancouver, B.C. V6G 3E1

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