411 Seniors Centre, Information and Referral (I&R) Advisor – call for volunteers

411 Seniors Centre is looking for volunteers who would like working with motivated people, learning about our work, and getting unique insights into the non-profit sector. Volunteering is a great way to build connections, gain valuable skills in the workplace, and help build a brighter future for older adults.

Information and Referral (I&R) Advisor Volunteer, job description:

Responsibilities:

• Uphold 411’s policies and organizational values
• Be familiar with the contents of the I&R Volunteer Manual. Follow the duties and procedures outlined
• Ensure clients are informed of programs and services available to them
• Provide information and make appropriate referrals for clients through one-on-one discussion
• Liaise for clients with agencies by telephone, email and/or in writing
• Assist clients with completion of forms and applications, such as pension benefits, housing, bus pass program, etc.
• Provide a brief summary of each I&R appointment in the I&R Intake Form
• Attend workshops and trainings
• Complete the mentoring training program
• Model and maintain healthy boundaries

Time of Commitment:

• A commitment of 4 hours per week is required (10:00 AM – 2:00 PM)

Qualifications:

• Willing to undergo the application and volunteer screening process
• Have knowledge on (or willingness to learn) government benefits, programs, services in the Lower Mainland; including how to access these resources is a great asset
• Great written and verbal communication skills
• Ability to work as part of a team with volunteers, clients, and staff
• Able to speak multiple languages is an asset
• Calm and able to prioritize when faced with multiple demands at once
• Comfortable or willing to learn to use computers, adaptive technologies, and basic office equipment, such as a photocopier
• Familiar with or willingness to learn basic Microsoft Office, such as MS Word and Excel
• Preference given to those who are 55+ years old

Benefits:

• The opportunity to directly help and support older adults and people with disabilities in our community
• The opportunity to use existing skills and gain new ones
• The opportunity to access 411 programs, workshops, and events, such as holiday parties, volunteer appreciation lunch, etc.
• Free refreshments while on duty
• Meet new people and feel more connected to your community
• Be part of a supportive and positive volunteering environment
• Provide reference letter(s) upon request

Staff Support and Communication:

• I&R Advisor volunteers have access to ongoing staff support and resources throughout their volunteer term
• I&R Advisor volunteers will report to Senior Services Manager and they will be available to problem-solve and share ideas around any challenges volunteers may experience
• Information sharing about opportunities, volunteer workshops and events are sent out by email, with hard copies posted on the bulletin board
• We foster a safe environment and open communication to create a positive volunteer experienceTo apply send and e mail to Hannah: communityresearcher@411seniors.bc.ca