411 Seniors Centre is looking for volunteers who would like working with motivated people, learning about our work, and getting unique insights into the non-profit sector. Volunteering is a great way to build connections, gain valuable skills in the workplace, and help build a brighter future for older adults.

Information and Referral (I&R) Advisor Volunteer, job description:


  • Uphold 411’s policies and organizational values
  • Be familiar with the contents of the I&R Volunteer Manual. Follow the duties and procedures outlined
  • Ensure clients are informed of programs and services available to them
  • Provide information and make appropriate referrals for clients through one-on-one discussion
  • Liaise for clients with agencies by telephone, email and/or in writing
  • Assist clients with completion of forms and applications, such as pension benefits, housing, bus pass program, etc.
  • Provide a brief summary of each I&R appointment in the I&R Intake Form
  • Attend workshops and trainings
  • Complete the mentoring training program
  • Model and maintain healthy boundaries

Time of Commitment:

  • A commitment of 4 hours per week is required (10:00 AM – 2:00 PM)


  • Willing to undergo the application and volunteer screening process
  • Have knowledge on (or willingness to learn) government benefits, programs, services in the Lower Mainland; including how to access these resources is a great asset
  • Great written and verbal communication skills
  • Ability to work as part of a team with volunteers, clients, and staff
  • Able to speak multiple languages is an asset
  • Calm and able to prioritize when faced with multiple demands at once
  • Comfortable or willing to learn to use computers, adaptive technologies, and basic office equipment, such as a photocopier
  • Familiar with or willingness to learn basic Microsoft Office, such as MS Word and Excel
  • Preference given to those who are 55+ years old


  • The opportunity to directly help and support older adults and people with disabilities in our community
  • The opportunity to use existing skills and gain new ones
  • The opportunity to access 411 programs, workshops, and events, such as holiday parties, volunteer appreciation lunch, etc.
  • Free refreshments while on duty
  • Meet new people and feel more connected to your community
  • Be part of a supportive and positive volunteering environment
  • Provide reference letter(s) upon request

Staff Support and Communication:

  • I&R Advisor volunteers have access to ongoing staff support and resources throughout their volunteer term
  • I&R Advisor volunteers will report to Senior Services Manager and they will be available to problem-solve and share ideas around any challenges volunteers may experience
  • Information sharing about opportunities, volunteer workshops and events are sent out by email, with hard copies posted on the bulletin board
  • We foster a safe environment and open communication to create a positive volunteer experienceTo apply send and e mail to Hannah: communityresearcher@411seniors.bc.ca
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